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The 10 most common errors in your Google Merchant Center and how to fix them

Posted on January 6, 2015 by Mateusz Miodek

Error Merchant Center

As soon as you start uploading products to your Google Merchant Center, Google starts showing you errors. Some are fatal and prevent your products from showing – others are not show stoppers, but suggestions from Google how to improve your feed.

Based on the experience from working with our customers, we put together a list of the ten most common errors in Google Merchant Center, followed by some tips how to avoid them.

1. Wrong product URLs

This is a very common problem. When you set up a GMC account one of the first things you need to do is claim a domain. The trick is that the domain of you product URLs must match exactly the domain claimed in the GMC.

Many websites however use a few alternative domain names. For example each Shopify shop by default has a Shopify’s subdomain ‘shopname.myshopify.com’. Naturally most of the merchants create their own domain name ‘shopname.com’, and this is the domain they tend to claim in the GMC. However, it often happens that in the data feed the product URLs include the Shopify’s one (shopname.myshopify.com). As a result there is a mismatch between a domain claimed in the GMC and a domain of product URLs imported in the data feed.

Solution

To avoid this problem make sure that the products URLs in the feed contain the same domain name as the one claimed in the GMC. If that is not the case you will need to replace the domain in the feed using mapping rules or claim a different domain in the GMC.

In DataFeedWatch this replace domain rule is added automatically if the GMC domainis different from the domain in product URLs

GMC URL replace rule

2. Outdated prices or availability

Price and availability are two key things that Google-bots check when reviewing products. These reviews are done periodically and not only during products upload. If Google finds out that the prices or availabilities in the feed do not match the corresponding values on the product pages, those products will be disapproved.

Solution
Upload a new feed to the GMC every time you update prices/availabilities.

Also, when you have more than one price on the product page (e.g. with and without tax, with and without shipping etc.) make sure that the price that you used in the feed is the most prominent one. In most cases it should be the final price that the customer pays. The only exception is when you additionally provide a sale price in your feed (see point 6).

Ebook Download Insert

3. No Google categories or wrong category names

Google requires merchants to categorize products according to Google’s own taxonomy (google product category). It is a common error that merchants use their own categorization instead. Products with wrong category names will be disapproved.

Solution

Make sure you use Google’s taxonomy when populating ‘google product category’ field. You can still use your own categories in ‘product type’. Here you can find up-to-date Google categories list for US. The more detailed categories the better.

In DataFeedWatch you can add categories quickly by mapping them from other fields in your shop.

categories

4. No unique identifiers or incorrect identifiers

In US and most of the other countries Google requires GTIN and Brand for all products that are not custom-made. MPN is usually required if GTIN is not. Brand usually doesn’t pose a problem, but the two others sometimes do. More info

Solution
Brand is usually in your source feed. If not, you may map it from e.g. description (if it is in there) or just give it your own brand.

GTIN, also known as UPC in US and EAN in Europe, is a barcode that each none-custom-made products need to have. UPC is a 12-digit number and EAN a 13-digit number. You should already have these numbers in your backend system. If that is not the case, there are various solutions in this post.

Manufacturer Part Number (MPN) is used to reference and identify a product using a manufacturer specific naming. As above this attribute should be provided to you by your supplier. If you don’t have it in your source feed, you may map it from your unique ID and you will probably get away with that.

mapping mpn

The only exception from these requirements, is custom-made-products. If you sell these types of products you need to provide in your feed an additional field called ‘identifier exists’ with value set to FALSE. Note that abusing ‘identifier exist’ attribute can lead to suspending the GMC account.

 

5. Key elements not visible on the landing page

Google require each product page to contain at least these key elements:
• title,
• description,
• image,
• price,
• currency,
• availability,
• buy button.
If at least one of those elements is missing Google may disapprove products. Additionally there should be a direct link to the Terms of Use and Privacy Policy as well as no pop-ups obstructing the key elements listed above.
Solution
Make sure that all of the key elements are displayed on your product page and up-to-date.

6. Improper sale price handling

If you have products on a discount, it is a good idea to use sale price in addition to a standard price in your Google feed. However, proper handling of the sale price can be tricky at times and it often happens that it is not mapped correctly.

Solution
The first important thing to know about this attribute, is that ‘sale price’ doesn’t substitute the standard ‘price’ attribute. In other words: Providing ‘sale price’ doesn’t mean you don’t have to provide ‘price’.

Secondly, some shopping carts have a ‘compare at price’ instead of a ‘sale price’. In such case, for products that have ‘compare at price’ standard ‘price’ should be mapped from ‘compare at price’ and ‘sale price’ from ‘price’. For products with no ‘compare at price’ ‘price’ should be mapped from standard ‘price’ and ‘sale price’ left empty.

products_status
mapping sale price

7. Improper product titles or descriptions

Title and description are very important for Google, as Google uses those attributes to match products with users’ search queries. Both attributes need to follow Editorial guidelines.

The most common errors related with those attributes are:
• Using BLOCK CAPITALS
• Including promotional texts like “free shipping”

Solution
Read editorial guidelines carefully and make sure that your titles and descriptions comply.

8. Improper images

The image is the most prominent part of each product ad. Most common problems with images include:
– empty or broken image URL
– too small image for apparel product (the minimum is 250x250px)
– image containing logos, brand names or promotional texts

Solution
Before you send ‘image urls’ to Google double-check they lead to working and proper product images. If you are using DataFeedWatch you can overview all downloaded images from Shop options > Select default image.
image selector

9. Tax and shipping rules missing

Merchants often neglect to set up shipping and tax rules, which leads to errors, as shipping price and tax are required in feeds targeting US (outside US only shipping, as tax is not applicable).

Solution

The most common way to set tax and shipping rules is to use settings in the Merchant Center. The account-level settings provide comprehensive shipping and tax configurations that should allow most merchants to express their shipping models at the account-level.

It allows anything from simple, flat rates to more complex, custom models based on product attributes like ‘price’, ‘shipping weight’, ‘shipping label’ (for shipping) or shopper’s location (for tax).

shipping rules in GMC

 

If you need to set more complex rules, based on service or region, you can create these rules in a data feed tool like ours and provide a shipping rate for any number of selected products in your Google Shopping feed.

DFW Shipping Rule

Please note that the rates set in your feed will overwrite the rates set in your Google Merchant Center!

10. Wrong target country

Many advertisers try to use the same data feed for several countries. This leads to errors as each data feed has to be localized (e.g. descriptions in the local language, prices in the local currency). Same holds true for product pages.

Solution
The topic of targeting multiple countries in Google Shopping is too broad for this article, however it has been thoroughly described in one of our previous articles: Google Shopping for multiple countries.

I hope this article will help you avoid errors when uploading products to GMC. If you have any questions or comments, as always, please share them below.

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About DataFeedWatch

DataFeedWatch is data feed management software that enables merchants on Magento, Shopify, Volusion, 3Dcart, BigCommerce, WooCommerce, OpenCart, and numerous other shopping carts to optimize their product data feed for Google and 750+ Shopping Channels in 40 countries. DFW-Analytics also shows the performance data for every individual product on each channel, so merchants can boost their RoI by quickly identifying and removing unprofitable products.

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