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Customer Success Specialist

Sales Team
Office or remote
Apply Now

7 000 - 10 000 PLN Nett (B2B)

7 000 - 10 000 PLN Gross (Employee contract)

Help us grow

Datafeedwatch is a market leader, and we intend to accelerate our growth even more.

You can be the one to help us achieve our ambitious goals if you are a Customer Success Specialist at heart. If it is your passion and you are eager to make a difference, our Sales Team is the place for you.

About Us

We Help Merchants Grow. DataFeedWatch is a fast growing tech start-up with roots in Silicon Valley and offices in Krakow, Amsterdam, and Prague. 

We are a market leader in Feed Marketing Solutions and enable 15,000 online shops on 6 continents to advertise and be successful on shopping channels like Google, Facebook, and Amazon.


If you join us, you will be part of a team of nearly 100 people that includes 15 different nationalities. We are a diverse team that enjoys a perfect work-life balance. We don't just work together, we have lunch together and hang out outside work hours. And most importantly, we like people who make their own decisions and want to grow the company and themselves.

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About the Job

The Customer Success Specialist will be the main point of contact for our largest customers - Digital Marketing Agencies and online retailers. 

 

Your main responsibilities:

  • Build relationships with our customers and keep regular contact with them
  • Provide product training to new members of the companies that work with us
  • Present new products we launch to our existing customers
  • Discuss strategy with our customers in order to make sure they achieve their goals
  • Looking for upsell opportunities
  • Collaborating with other teams: Marketing, Support and occasionally Product Team

 

You will be communicating with prospects via email, chat & zoom.

About You

You are results-driven with excellent interpersonal skills who actively seek out and engage customer prospects.

The role is a full time, preferably you would be in Cracow but we’re open to remote work.

 

Mr. or Mrs. Right would meet the following expectations:

  • KNOWLEDGE OF ONLINE MARKETING. Online marketing experience is a requirement – we will teach you the details about our service. Our customers are online marketers and you need to understand their business and their problems. 

  • 2 YEARS EXPERIENCE. It can be Customer Success / Account Management or any other position related to working directly with customers to help them achieve their goals. Experience in Saas company would be a plus.

  • ENGLISH. You need to speak English fluently in order to communicate with prospects from all over the world and other people in the company. 

  • FLEXIBILITY. We operate all over the world. This means you may occasionally need to help us cover different time zones.

  • ATTITUDE. Can do attitude! You may not know everything but you have to be willing to learn.

  • ANALYTICAL THINKING. Our service is strongly based on logical conditions, so you will require some analytical thinking skills to gain expert knowledge in it.

  • INTERPERSONAL SKILLS. You quickly connect and establish a relationship with potential customers.

 

Nice to have:

  • Any experience with Google or Facebook campaigns or marketplaces like Amazon or eBay would be a plus.
  • Another language other than English would be a nice addition. 

What’s in it for You?

The salary for this position is between 8k and 10k per month on a B2B/Employee contract.

 

We also offer free lunch, remote work, and various other awesome perks!

 

However, we believe that there is a much bigger reward in joining a team of people that enjoy each other’s company, as well as sharing the same goals and values. And that it is much more satisfying to work, learn, and grow in an environment where freedom and initiative are appreciated.

Check Perks for You

Want to ask more? Drop us a line at jobs@datafeedwatch.com

8 000 - 10 000 PLN Net (B2B)

8 000 - 10 000 PLN Gross (Employee contract)

Any questions?
Talk to Jola

Jola Żukowska-Nowak

HR Manager

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https://www.datafeedwatch.com/jobs/customer-success-specialist