With the increase of retailers using Google Shopping and increased spend, you could be wondering how to reach new customers or how to get ahead of your competitors.
Perhaps you have considered selling in multiple countries?
Let’s explore more about the benefits and best practices on doing so...
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Why should you consider selling internationally?
If you’ve been considering selling internationally, there’s no time like the present.
Firstly, as you have probably already considered; it’ll open up your target market, which is highly likely to result in more sales. It’s also worth noting that more and more merchants are starting to sell overseas. According to a blog by Payoneer, Forrester is estimating international sales will exceed national sales by 17% by 2022.
It also helps you get ahead of your competition. Being one of the first to sell your products in a different country puts you at a massive advantage for getting in front of customers before your competitors do.
Lastly, it gives you more trading hours. Whilst your current customers are sleeping, your overseas customers in a different timezone could be purchasing from you.
Not to mention seasonality differences. For example, selling sunglasses may be great for the summertime in one country, but in the winter months you’re likely to see a lull. If you trade in a country with different seasonality, you stand a better chance of keeping purchases running all year by selling into different territories.
Google Shopping Available Countries
There is a limit as to which countries are eligible for Shopping ads. The list of approved countries include:
- Hong Kong
- New Zealand
- The Philippines
- South Africa
- United Arab Emirates
- United Kingdom
- United States
The countries above are able to appear on Google Shopping, Search and Search partners. There are also a list of countries that are able to run Google Shopping but the ads will only be shown on Google Search. These include:
- New Zealand
- South Africa
India is also approved for Google Shopping. These ads will be shown on Google Search and some partners.
Countries in beta
Not seeing your target country in the list? It could be in beta...
Google is always looking to expand Google Shopping into other countries which means there are more and more countries you can be targeting. This is great for expanding your reach further as well as getting the competitive edge by advertising in these countries before your competitors.
Countries currently in beta include:
- South Korea (although only merchants with a registered business in South Korea are eligible to submit product data)
- Saudi Arabia
To begin advertising in these countries, you will need to register your feed to your preferred country. You can find out more about registering your feed with Google’s support page here.
Top tip: Keep an eye out for new countries appearing in beta. The sooner you recognise them, the sooner you could be getting ahead of your competitors. For example, in the last year alone we have seen the entire beta list change - none of the countries above were in beta early in 2017.
How to set up Google Shopping for multiple countries?
First things first: imagine you were shopping online and Google shopping showed you results in another language or currency than you are used to using - you’d probably bounce straight off the merchant’s page, right? That’s if you clicked on the ad at all.
To expand into other countries, you must ensure that the language and currency is supported in the country you’re advertising in.
Before we even look at the various scenarios you can identify with the first thing you need to do to be able to sell in a new country is:
1. In your Merchant Center go to your Feeds tab and select the feed you'd want to use in other countries.
2. Go to your selected feed's settings and click ''Add'' and then choose your country and language.
Let’s explore some scenarios you may find yourself in if you’re advertising outside of your own country:
- No additional feed required: Use the same feed language and currency
- New feed required: Same language and currency
- New feed required: Same language, different currency
- New feed required: Different language, different currency
Use the same feed language and currency
There are some countries for which the process is a whole lot easier. It means merchant can use the same feed and shopping campaign for selling internationally.
Same language and currency
This is the easiest, most effective way to run ads in another country.
All you need to do is add the new country and there is no step required for you to take in order to customize the product data (e.g. Germany and Austria).
Same language, different currency
This is where it’s time to pull in the use of the currency conversion tool. To do this, you will need to follow these steps:
- Create a new feed. This will need to be in a supported language and the currency you would usually use.
- Follow the price and tax requirements as per your chosen country to advertise in and submit the necessary delivery information (again, for the country you are advertising in).
- Ensure all prices on your site match those you have submitted in the feed.
- Create your shopping campaign(s) for the country you wish to target.
- Let Google do the rest.
It’s worth bearing in mind that currency is converted in Google Finance using the most recent exchange rates reported. As such the costs are effectively estimates and vary depending on exchange rates at the time of purchase.
If you want to know how the currency conversion tool works check out this post: How to Use Currency Conversion Tool for International Expansion?
Different language and currency
In this scenario there's a bit more work to be done. However our feed tool and the currency converter will do all the heavy lifting for you.
- The product landing pages on your website will have to be translated to the language of the targeted country
- You will also need to make sure you upload your translated feed with all the necessary product information.
Moreover, you need to ensure that you submit your delivery information, specific to the new country you’re targeting.
3. Last, but not least you need to create a new shopping campaign targeting your desired country of sale in your Google Ads account.
How to Sell in Multiple Countries Best Practices
Whilst the process of setting up your shopping ads in another country is relatively straightforward, there are a number of best practices to bear in mind.
Change the product set where necessary
Often, merchants will change up the product sets between different countries.
What product are shown will depend on what realistically can be delivered to the customer’s address as well a purchase behaviour. Remember, what is popular in your country may not be so popular in another.
Translate the entire journey
If you are translating specific page, make sure the entire customer journey is translated, including the checkout, thank you page, etc. This will make the customer journey streamline and helps to build trust, to a similar extent as utilizing product reviews and seller ratings does (more on ratings aggregators here).
You don’t want to bring customers to a landing page in their language but then switch back to your native for the rest of journey.
Even if they speak both languages, switching the language mid-process can be extremely off-putting for someone who is about to enter payment details.
Don’t forget about the policies and specifications
Download our Guide to Data Feed Optimization eBook to learn more about:
Providing you are showing products that can be understood by your audience, selling internationally can be a fantastic opportunity to expand your reach, and of course, your profits. From here you could find different purchasing habits that if used in the right way can make you more money.
Quite simply, more people looking to buy = more sales = more money.
If you have questions, comments or tips regarding managing multiple storefronts and Google Shopping campaigns please share them below.