Google has been pushing its automated solutions more and more over the past few years. From automated bidding solutions to responsive ads, Google really wants advertisers to avoid the manual work and focus on high-level stuff.
For this reason, it recently launched Smart Shopping Campaigns. We have already introduced the subject in one of our previous posts, but here you will find a complete guide on how to get the most out of this new campaign type.
Smart Shopping Campaigns bring all the latest automation and machine learning technology to Google Shopping. In fact, up until now, Shopping campaign management has involved long and tedious work setting campaign priorities, product groups, bids and negative keywords.
With Smart Shopping Campaigns this work will no longer need to be done. In fact, this new campaign type is pretty much self-driving and requires very little maintenance. Smart Shopping Campaigns' core features are an expanded reach across all Google networks and a new 'maximize conversion value' smart bidding strategy.
Table of Contents:
- Reach Across all Google Networks
- Maximize Conversion Value Bidding Strategy
- Smart Shopping Campaigns: Before You Begin
- Smart Shopping Campaigns: Getting Started
- Smart Shopping Campaigns: Drawbacks
- Smart Shopping Campaigns: Best Practices
- Smart Shopping Campaigns: Conclusions
Click the links to jump to each section.
Reach Across All Google Networks
Smart Shopping Campaigns not only shows PLAs on the search network but also show dynamic remarketing ads on the Display Network, YouTube and Gmail.
That is how your ads would look like across the Google networks:
The process through which Google chooses when and where to show your ads is 100% automated. There are no targets, audiences or placements to be set. The system would show the right products in the right place to the right audience at the right time, based on the chances the ads have to convert into sales.
Maximize Conversion Value Bidding Strategy
While other automated campaigns, like Smart Display campaigns, or smart bidding strategies like Target CPA, aim at conversions, the new 'maximize conversion value' bidding aims at revenue.
This is a very interesting shift in how Google approaches automated bidding strategies and denotes its effort to find new solutions tailored to retailers.
In fact, given e-commerce giants like Amazon, the online retail space is becoming more and more competitive and Google definitely doesn't want to be left behind
Maximize Value, along with the well-established Target ROAS, are the only bidding strategies based on revenue instead of conversions. This is exactly what retailers aim at: conversion value.
The strategy tries to generate as much revenue as possible out of a given budget. Unfortunately, this new feature is only available for Smart Shopping Campaigns at the moment, and it can't be used on regular search campaigns.
Smart Shopping Campaigns also allow for a second bidding strategy, Target ROAS. It still aims at conversion value, but gives a bit more control over the spend. This is to be used by advertisers who have a strict ROI target to be met.
No other bidding strategies are available for Smart Shopping Campaigns at the moment.
Smart Shopping Campaigns: Before You BeginBefore you can start with Google Smart Shopping Campaigns, you have to make sure you meet the following requirements:
- You must have a Google Ads account
- You must have a Google Merchant Center Account
- You must have a product data feed uploaded and approved on your Merchant Center account
- You must have a conversion tracking tag installed on your website
- You must be tracking transaction-specific conversion values (this requires you to manually edit your conversion tag. Click here to learn more)
- You must have a remarketing global site tag on your website
- You must have tagged your site for dynamic remarketing (click here to learn how to tag your site for dynamic remarketing)
- You must have at least 20 conversions over the last 45 days across existing Shopping campaigns
- You must have at least an audience list with more than 100 users
- Make sure you meet the general requirements for Shopping Campaigns
- Make sure you follow the Shopping Ads Policies
- Make sure you follow the policy on Personalized Advertising (this policy is about the remarketing side of Smart Shopping Campaigns)
Smart Shopping Campaigns: Getting Started
Provided you meet all the aforementioned requirements, setting up your first Smart Shopping Campaign is actually very easy.
Once creating a new campaign in AdWords, just select Shopping as campaign type, select "Sales" as campaign goal, select your Merchant Center account and a target country.
Finally tick the box for "Smart Shopping Campaign"
The next step is to give the campaign a name and assign a budget. You might also want to set a Target ROAS. If you don't, no problem, the maximize conversion value bidding strategy will work instead.
Then, you will be asked to set up your first product group.
Just except you want to assign only a specific product group to this campaign, I would leave it blank so all products are added.
You will still be able to create product groups even once the campaign has already started. The Ad Preview panel will show you how ads will look like on Shopping and Display Network.
The following step requires you to add a business logo (which you would actually need to upload on Merchant Center) and an image, which will be used for ads on the Display Network. Also, you need to add a short and long headline, a description and a final URL.
All these information are for ads on the Display Network, YouTube and Gmail.
That's it, you are good to go!
Smart Shopping Campaigns: DrawbacksAlthough Smart Shopping Campaigns seem really great at a first glance, there are many targeting limitations you need to be aware of before starting:
- Negative keywords are not available
- Location targeting is not available. In fact, all you can do is set the country of sale, but you can't target a specific region or exclude a city.
- Ad Schedule is not available
- Device targeting and bid adjustments is not available
- Audience targeting is not available. Although, as said before, you must have at least one audience list with 100 users, you can't decide which audience to use as a targeting. Google will choose automatically based on its machine learning algorithm
- Search Impression Share
- Search Abs Top IS
- Click Share
- Search Lost (Budget)
- Search Lost (Rank)
This is because Smart Shopping ads run on multiple networks, not only search. Therefore, those data would be inaccurate as would refer to search only.
This brings me to what I reckon is the biggest drawback of Smart Shopping Campaigns: you can't report performance on the Display Network separately from Shopping, YouTube and Gmail.
Ads on those networks usually perform in very different ways. Display ads have generally a low CTR and low conversion rate, while ads on Gmail and Search usually perform much better in that regards.
Therefore, you might notice a worse performance than your existing regular Shopping campaigns. This is just because the reporting is affected by ads on all networks. It is very important that both you and your boss are aware of that.
On the other hand, you might see a performance improvement when comparing your Smart Shopping Campaign to all your existing Shopping and Dynamic Remarketing campaigns.
Also, other limitations include:
- Shared budgets are not available
- As of now, Smart Shopping Campaigns are not supported by Google AdWords Editor. This is pretty annoying for account managers who work on large accounts.
With Smart Shopping Campaigns your are losing manual control over your shopping campaigns, putting the Google AI on the driver's seat. Whether you can trust the Google automation or not is something you have to find out by yourself testing and reporting.
Smart Shopping Campaigns: Best Practices
As with all Google innovations, the best thing you can do to find out if they suit your marketing strategy is testing them out extensively before deciding whether to ditch or embrace them.
- Google suggests you start by targeting only a specific product group, so you can leave the others running in normal shopping campaigns meanwhile. This is in order not to disrupt your normal AdWords activities and performance.
- Evaluate performance after a minimum of 15 days. If you are happy with it, you can add other product groups until you eventually add the full product catalog.
- If you are including your whole product catalog in a Smart Shopping Campaign, Google recommends you pause your existing regular Shopping and Dynamic Remarketing campaigns. In fact, although it is said that Smart Campaigns have priority over existing campaigns for the same products, I would still recommend you follow the Google advice. This is in order to avoid ad over-serving and wasting budget.
- Forget about the old campaign priorities and product over-segmentation. Create only one Smart Shopping Campaign targeting your whole product catalog. Google will do the job for you in deciding what product to show at the right time and price.
- Think strategically before choosing a bidding strategy. Although it might not seem a big deal, choosing the Target ROAS strategy vs Maximize Conversion Value can have a significant impact on your campaign performance. In fact, while the latter strategy tends to maximize your ROI within a given budget, the former sticks to the target you set.
Problems come when you have a large catalog with many different products in it. On some products there might be a strong competition and therefore a high CPC, which returns lower ROI being sales the same. Other products might have a lower CPC or may be more expensive and therefore return a higher ROI with the same amount of sales.
Therefore, if you want to use a Target ROAS strategy, you might want to segment those products in separate campaigns so you can set different ROAS values. This is in order not to miss out on products that naturally return a ROAS far from your target.
- Segment your products in several product groups, even within the same campaign and even when you are targeting the whole catalog. This way you can get granular reports and will be able to gauge campaign performance based on how product groups are doing.
You might find out that some products are better to stay in a separate campaign with a higher/lower budget.
Smart Shopping Campaigns: Conclusions
The reality is, there are no conclusions.
In fact, Smart Shopping campaigns were launched at the beginning of May this year and it is still too early to say if they would outperform regular shopping campaigns. In its blog post, Google stated that early testers saw promising results from this new campaign type.
Brazil-based Newlentes increased revenue by 51% at a 61% higher Return on Ad Spend and Turkey-based n11.com saw 23% more revenue at a 9% higher ROAS.
The only way to find out if they would be a good fit for your advertising strategy is testing, testing and testing. Trial-and-error has always been essential for every Google Ads account manager.
One thing is sure though. Smart Shopping Campaigns will save you a lot of time!